We pack every order by hand in the Surrey Hills and send it by tracked courier.
Where we deliver
We deliver to addresses in mainland Great Britain. For the Scottish Highlands and islands, Northern Ireland or anywhere else, please get in touch before you order and we will see what we can do.
Delivery costs
The delivery charge for your order is shown at checkout before you pay.
How long it takes
We aim to send orders within two working days. Most parcels then arrive within one to three working days. You will get an email with tracking details when your order is on its way.
Age check on delivery
You must be 18 or over to buy Sipello, and someone aged 18 or over must accept the parcel. The courier may ask for photo ID. If no one can show it, the parcel goes back to the courier’s depot and they will arrange another attempt.
If something arrives damaged
We pack carefully, but glass does sometimes break. If your bottle arrives damaged, take a photo of it and the packaging and contact us within 48 hours of delivery. We will send a replacement or give you a full refund. See our returns policy for more.